Apple has confirmed that customers activating new iPhones may encounter an issue where device activation during initial setup fails over Wi-Fi, saying the issue is “under investigation.”

iPhone 14 Pros in hand holding black background feature
In a memo seen by MacRumorsApple says that “there is a known issue for iOS 16 that may affect device activations on open Wi-Fi networks.” To resolve the issue, Apple says customers should select “Connect to Mac or PC with iTunes” in the initial iOS onboarding process when prompted to connect to a Wi-Fi network, and then return to the previous screen and try Wi-Fi again until activation is successful.

Apple noted in the memo that there are no current official fixes and that support staff “should not create a fix.” [case] for the problem.” Unfortunately, the error is untimely, as customers around the world begin to receive their iPhone 14, iPhone 14 Proand ‌iPhone 14 Pro‌ Max pre-orders.

For new ‌iPhone 14‌ customers, there is an iOS 16.0.1 available update that fixes a problem with activation and migration during installation. If you’re having trouble activating your ‌iPhone 14‌ out of the box, you may need to restore with a Mac or PC to iOS 16.0.1 to fix the error and fully activate your new iPhone 14‌. iPhone.

in a supporting documentApple tells new ‌iPhone 14‌ and ‌iPhone 14 Pro‌ customers that “iMessage and face time may not complete activation” until they have updated their new iPhones to iOS 16.0.1.

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